Request account or personal-data deletion
Email [email protected] with the subject DineBill data deletion request. Use your registered email where possible and identify the registered phone number or email, restaurant name and whether you want to close an account or delete particular information. Describe the scope of your request without attaching unnecessary personal records.
This is a support-assisted request process. Sending the email does not instantly delete an account. We may need to verify identity, account ownership and authority before acting. Never send an OTP, password, payment-card credentials or UPI PIN.
What happens next
We will assess the request, confirm its scope and explain any action, limitation or further verification needed. Depending on your role, deletion can affect shared business records and other authorised users. A staff member cannot authorise deletion of the entire restaurant’s data merely by requesting removal of their login.
Export records you need before requesting closure. Deletion that has been completed may be irreversible. Cancelling a subscription, revoking a payment mandate and deleting data are separate actions; see our Refund & cancellation policy.
Information that may need to be retained
Invoices, transaction records, fraud-prevention evidence, dispute records and information subject to a legal obligation or legal hold may need to be retained. Backup copies may expire separately from removal in active systems. We will explain applicable exceptions when responding; this page does not promise an unverified fixed deletion or backup-erasure deadline.
Diners and restaurant staff
If a restaurant entered your customer, delivery, credit or employment information into DineBill, contact that restaurant first. It controls the business record and can instruct us where required. You can also contact support with enough information to identify the relevant restaurant so we can help route the request appropriately.