Who this policy covers
DineBill is restaurant billing and operations software provided by Qubelex Private Limited ("Qubelex", "we", "us"). This policy explains how personal information is handled through this website, DineBill accounts, applications and support.
We manage account, subscription and support information for our own service purposes. Where a restaurant stores its customer or staff records in DineBill, we process those records on its behalf to provide the service. The restaurant remains responsible for the information it collects and the notices and permissions it needs.
Information processed
- Account information: name, phone number, email or Google sign-in information, account identifiers and staff roles.
- Business records: restaurant details, GSTIN where provided, menus, orders, bills, inventory, expenses, payment records and reports.
- Customer and staff records: contact details, delivery addresses, staff access permissions, customer credit balances and transaction ledgers supplied by a restaurant.
- Uploads and communications: logos, menu images, attachments and messages you provide for a feature or support request.
- Technical information: device and app information, connection and security logs, notification tokens, usage events and subscription conversion events.
Payment gateways process payment credentials. DineBill records transaction references and payment status; do not send card numbers, CVV, UPI PINs, passwords or OTPs to support.
Why information is used
Information is used to authenticate users, run restaurant workflows, synchronise records, manage subscriptions, provide support, troubleshoot errors, prevent misuse and meet legal or accounting obligations. App usage and conversion information helps us understand adoption and measure acquisition campaigns.
Where consent is required by applicable law, it must be obtained for that processing. You may contact us to withdraw consent; a feature may become unavailable where the withdrawn information is necessary to provide it. This notice does not itself authorise unrelated marketing or use of restaurant customer information.
Service providers and optional features
DineBill uses Google Firebase for services such as authentication, cloud storage, database operations, notifications and app analytics; MSG91 for phone verification; and Razorpay for supported subscription payment workflows. Information relevant to those functions is processed by the respective provider.
If you choose AI menu scanning, uploaded menu images are sent to Anthropic to extract menu content. Check the extracted results before saving them, and avoid uploading unrelated personal or confidential information. The feature is optional.
Hosting providers process technical request information to deliver the website. Email and WhatsApp communications are handled through their respective providers. Providers may process information in countries outside India, subject to applicable legal requirements. Information may also be disclosed where lawfully required or necessary to address fraud, security incidents or legal claims.
Website cookies and external links
This standalone marketing website does not include analytics tags, advertising pixels or code that writes cookies or browser storage. Its fonts and images are served with the site. The DineBill app and external destinations have separate storage and processing behaviour. See the Cookies policy for details.
Retention and security
Information is retained for service delivery, support, security, dispute handling and applicable record-keeping obligations. Account closure does not necessarily erase invoices, payment records or information subject to a lawful retention requirement. Removal from active systems and expiry from backups may happen at different times.
Access permissions, authentication and cloud security controls help protect records. No system can guarantee complete security or uninterrupted availability. Keep your devices and credentials secure and report suspected unauthorised access promptly.
Requests, choices and restaurant records
You can contact [email protected] to request access, correction, deletion, withdrawal of consent or help with a privacy concern, subject to applicable law and verification of your identity and authority. See Data deletion for the request process. We do not require passwords or OTPs for such requests.
If your information was collected by a restaurant using DineBill, contact that restaurant first. We can help route a request to the relevant account owner where appropriate. Available statutory rights depend on the law in force and the circumstances of the request.
Children, changes and contact
DineBill accounts are intended for adult business users, not children under 18. Do not create an account for a child or submit children’s information unnecessarily. Contact us if you believe such information has been provided inappropriately.
We may update this notice to reflect changes to the service or applicable requirements. The update date appears above; material changes requiring notice or consent will be handled as applicable law requires. Privacy enquiries can be sent to [email protected]. Company privacy enquiries can also be sent to [email protected].