No discretionary refunds
DineBill purchases are final and non-refundable, except where a refund is required by applicable law or expressly agreed by Qubelex in writing. We do not offer discretionary refunds for change of mind, non-use, partial use, an unused subscription period, choosing the wrong subscription, or incompatibility disclosed before purchase.
Check the features, supported hardware and subscription conditions before authorising payment. This policy concerns DineBill software purchases, not food orders or payments made by diners to a restaurant.
Cancellation and recurring payments
You may stop future subscription renewals using the available subscription cancellation controls. If you cannot find or use them, contact support for assistance. An already paid period is not refunded or prorated solely because you cancel. Access normally continues until the paid period ends, subject to the service terms.
Uninstalling the app, logging out or requesting account deletion does not by itself revoke a recurring payment mandate. Use your subscription controls and, where applicable, your payment provider’s mandate controls. Confirm cancellation before the next scheduled debit.
Incorrect charges and legal exceptions
Contact us promptly about duplicate charges, unauthorised payments, a payment with no corresponding activation, or a service that was not supplied as agreed. We will review the records and work with the payment provider where needed. The general no-refund rule does not prevent correction of a billing error or any refund, compensation or other remedy required by law.
A failed payment, a pending bank debit and a successful purchase may be treated differently by the payment provider. An automatic reversal by a bank or gateway is not a discretionary DineBill refund.
How to raise an issue
Email [email protected] with the subject Payment or cancellation issue. Include the registered account email or phone number, restaurant name, payment date, transaction reference and a description of the issue. Never share an OTP, password, CVV or UPI PIN.
Where a refund is due, it will normally be returned through the original payment method, subject to provider rules and applicable law. We will communicate the outcome and expected processing information after review. Actual bank posting times are outside our direct control.
Your rights
This policy does not exclude statutory remedies for deficient services, misleading representations, billing errors or other circumstances where a remedy cannot lawfully be excluded. It does not restrict your right to raise a lawful payment dispute or approach a competent authority. A specific written agreement may provide additional remedies.